(b) The Company collects certain information from www.eclipseitsecurity.com Website visitors. This includes, but is not limited to, the home server domain name, e-mail address, type of computer and web browser, what pages visitor accessed, and limited information about search requests. This information is used to solve technical problems and to calculate overall usage statistics.
(c) Website Transactions. At times, the Company will need personal information regarding a customer or a prospect. For example, to process an order or provide a subscription, the Company may need to know a customer’s name, mailing address, e-mail address and credit card details. It is our intent to inform you before the Company collects personal information, such as user’s name and/or address on the Internet.
- PERSONAL INFORMATION THAT MAY BE COLLECTED
(a) Identifying Information. In order to make a purchase the Company will request a user to provide certain personal identifying information, which may include: legal name, postal address, e-mail address, password, daytime telephone number, method of payment, and, if applicable, credit card number. The Company may request additional information necessary to establish and maintain customer’s account.
(b) Service Quality Monitoring. Some website transactions may require a customer to telephone the Company, or the Company to call the customer. The Company will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is the Company practice to monitor, and in some cases, record such calls for staff training or quality assurance purposes.
(c) Information from Children. The Company does not sell products for purchase by children, and will not collect or post information from a child under the age of 18 without the involvement of a parent or guardian. The Company will notify the child’s parent or guardian at the e-mail address provided by the prospective customer, alerting the parent or guardian to the child’s use of the Website and providing instructions as to how the parent or guardian can delete the child’s registration from the Website. The Company does not use personally identifying information collected from children for marketing or promotional purposes, and does not disclose such information to any third party for any purpose whatsoever.
(d) Lost or Stolen Information. If a customer’s credit card and/or password is lost or stolen, the customer should promptly notify the Company in order to enable the Company to cancel the lost or stolen information and to update its records with a changed credit card and/or password.
(e) Chat Rooms, Forums and Bulletin Boards. If customer participates in the Company chat room, discussion forum, or posts messages to the Company bulletin board, customer should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside the Company, who have access to that chat room, forum or bulletin board. Also, participant’s expressed opinion is his or her own and should not be considered as reflecting the opinion of the Company.
(f) Links to Other Websites. The Company Website may contain links to other websites. The Company is not responsible for the privacy practices or the content of those other websites.
- USES MADE OF THE INFORMATION
(a) Limited Uses Identified. Without customer’s prior consent, the Company will not use your personal identifiable information for any purpose other than that for which it is submitted. The Company uses personal identifiable information for statistical analysis of customer’s behavior, for product development, for content improvement, to customize the content and layout of the Company Website; for internal company reviews, to reply to inquiries, to handle complaints, to provide operational notices and in program record-keeping. The Company also processes billing and business requests related to the Company Website participation.
(b) Marketing Uses. The information you provide to the Company Website may also be collected, used, analyzed and/or processed by the Company, or selected third parties on the Company behalf, for marketing and other business purposes.
(c) Stored Information Uses. The Company stores and retains the information provided by customer OR the information entered on the Company Website. This information is used to compile a customer’s purchase history in order to enable the Company to recommend products, services, or special offers that would be of interest to a customer.
(d) Online Advertising. Some companies that help the Company deliver interactive on-line advertising, such as banner ads, may collect and use information about the Company customers to help the Company better understand the types of advertising or promotions that are most appealing to the Company customers. After it is collected the information is aggregated so it is not identifiable to a specific individual.
- DISCLOSURE OF THE INFORMATION
(a) Mergers and Acquisitions. Circumstances may arise where for business reasons, the Company decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is the Company practice to seek appropriate protection for information in these types of transactions.
(b) Development. For the purpose of developing and expanding its business, the Company may share, rent, sell or buy business assets. In such transactions, customer information is generally one of the transferred business assets. Also, in the event the Company is acquired, customer information will be one of the transferred assets.
(c) Agents. The Company employs or engages other companies and individuals to perform business functions on behalf of the Company. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.
(d) Affiliated Businesses. The Company works closely with affiliated businesses operating website stores, providing services or selling products on each other’s websites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.
(e) Marketing Analysis by Third Parties. The Company reserves the right to disclose to third party’s personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.
(f) Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.
- USE OF COMPUTER TRACKING TECHNOLOGIES
(a) No Tracking of Personal Information. The Company Website(s) are not set up to track, collect or distribute personal information not entered by visitors. Through website access logs the Company does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.
(c) Use of Web Beacon Technologies. The Company may also use web beacon or other technologies to better tailor its Website(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Website, a non-identifiable notice of that visit is generated which may be processed by the Company or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer’s visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.
(d) Collection of Non-Identifiable Information. The Company may collect non- identifiable information from user visits to the Company Website(s) in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors, measuring visitor activity on the Company Website(s), Website and system administration, user analysis, and business decision making. Such information is sometimes known as “clickstream data.” The Company or its contractors may use this data to analyze trends and statistics.
(e) Collection of Personal Information. The Company collects personal identifying information from customer during a transaction. The Company may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help the Company understand trends and patterns. This information is not reviewed at an individual level.
- INFORMATION SECURITY
(a) Commitment to Online Security. The Company employs physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints.
(b) No Liability for Acts of Third Parties. The Company will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, the Company shall not be liable for unauthorized disclosure of personal information due to no fault of the Company including, but not limited to, errors in transmission and unauthorized acts of the Company staff and/or third parties.
(b) Opt-Out Right. Customer and/or prospective customer has the right at any time to cease permitting personal information to be collected, used or disclosed by the Company and/or by any third parties with whom the Company has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting the Company via e-mail. After processing the cancellation, the Company will delete customer or prospective customer's personal information from its data base.